Scuk Customer Service Advisor

Santander Consumer Finance (SCUK)

Redhill, United Kingdom
Base: £27,138 py; bonus/equity: annual bonus based...
Hybrid
High volume call handling experience
Live chat and email communication skills
First call resolution capability
This role requires full-time office attendance in Redhill for the first six months before transitioning to a hybrid model

Job Summary

  • This role requires full-time office attendance in Redhill for the first six months before transitioning to a hybrid model.
  • The position involves managing high volumes of calls, live chats, and emails while resolving complex customer queries on the first contact.
  • Candidates will receive comprehensive on-site training and benefit from a competitive salary, annual bonus, and extensive employee perks.

Matching Summary

This role requires full-time office attendance in Redhill for the first six months before transitioning to a hybrid model.

Salary

Base: £27,138 per annum; Bonus/Equity: Annual bonus based on performance; Benefits: 25 days holiday plus bank holidays, pension, sharesave scheme

Skills & Requirements

Must-have

  • High volume call handling experience
  • Live chat and email communication skills
  • First call resolution capability
  • Full-time office attendance for 6 months
  • Ability to work rotating shift patterns

Nice-to-have

  • Empathy for personal customer circumstances
  • Digital communications expertise
  • Self-motivated with career development drive
  • Collaborative team player approach
  • Passion for exceptional customer experience

Key Requirements

  • Background vetting checks up to 4 weeks
  • Availability to work bank holidays
  • Start date availability in July

Work Rights

Not specified

Tailored Resume

Cover Letter