Customer Experience Representative - Part Time

Ferguson

United States
Base: $17.25; bonus/equity: eligibility for annual...
Fully remote
Handle inbound calls and chats
Single call resolution
Maintain customer records in salesforce.com
Ferguson is seeking a part-time Customer Experience Representative to work remotely in the U.S. The role involves managing customer interactions primarily through inbound calls and chats, emphasizing relationship-building and problem-solving skills while ensuring high-quality customer service

Job Summary

  • Ferguson is a Fortune 500 company that aims to make customers' complex projects simple, successful, and sustainable.
  • This role involves handling inbound calls and chats, averaging 30-35 interactions daily, with a focus on providing exceptional service and driving revenue.
  • Ferguson offers a comprehensive compensation package including competitive base salary, bonus eligibility, and a holistic benefits plan supporting associate well-being.

Matching Summary

Match Score: 85

Ferguson is seeking a part-time Customer Experience Representative to work remotely in the U.S. The role involves managing customer interactions primarily through inbound calls and chats, emphasizing relationship-building and problem-solving skills while ensuring high-quality customer service.

Salary

Base: $17.25; Bonus/Equity: Eligibility for annual bonus program; Benefits: Excellent benefits package

Skills & Requirements

Must-have

  • Handle inbound calls and chats
  • Single call resolution
  • Maintain customer records in Salesforce.com
  • Report website inefficiencies using ServiceNow
  • Strong verbal communication skills
  • Type 40+ WPM for phones

Nice-to-have

  • Relationship-building skills
  • Problem-solving skills
  • Maximizing opportunities for revenue growth
  • Self-motivated team player
  • Adaptable and quick learner

Key Requirements

  • High School diploma or equivalent
  • 1-2 years customer-facing experience
  • Experience utilizing internal tools
  • Type 45+ WPM for chat
  • Familiarity with Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter