Handles customers/agents/medical partners enquiries and complaints regarding all activities in insurance operation process (Medical Panel Service) through phone, email, WebChat/Video Chat
Job Summary
Handles customers/agents/medical partners enquiries and complaints regarding all activities in insurance operation process (Medical Panel Service) through phone, email, WebChat/Video Chat.
Support Manager on supervising the Client Service Team with the objectives of ensuring smooth daily operation of service hotlines to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
Handles customers/agents/medical partners enquiries and complaints regarding all activities in insurance operation process (Medical Panel Service) through phone, email, WebChat/Video Chat.
Skills & Requirements
Must-have
customer service and complaint handling
insurance operation process
medical insurance policy operation
real time monitoring on floor quality
customer focused
Nice-to-have
ambitious people
shaping that future
inspiring and supportive leaders
unmatched career growth
Key Requirements
University/ College graduate
Strong insurance knowledge
medical background
obtain the license of Insurance Authority (IA)
relevant license if job involves regulated activities