Director Of Customer Revenue & Retention

Onefile Ltd, a Harris Computer company

Manchester, United Kingdom
Not specified; benefits: 25 days holiday; 5 person...
Hybrid
Proven senior leadership in b2b saas
Net revenue retention (nrr) improvement
P&l ownership and financial forecasting
This role serves as the commercial lead responsible for driving the next £10–13m phase of growth from the existing customer base

Job Summary

  • This role serves as the commercial lead responsible for driving the next £10–13m phase of growth from the existing customer base.
  • The Director will own the department P&L, manage monthly revenue forecasting, and lead Account Management, Renewals, and Customer Satisfaction teams.
  • Onefile is a growing scale-up trusted by over 650 organizations to support education and training providers with its learner management platform.

Matching Summary

This role serves as the commercial lead responsible for driving the next £10–13m phase of growth from the existing customer base.

Salary

Not specified; Benefits: 25 days holiday; 5 Personal Days; £325 Lifestyle Reward; Private medical/dental; Employee Share Ownership Plan

Skills & Requirements

Must-have

  • Proven senior leadership in B2B SaaS
  • Net Revenue Retention (NRR) improvement
  • P&L ownership and financial forecasting
  • Account Management team scaling
  • Churn reduction and expansion strategies

Nice-to-have

  • Experience with education sector clients
  • Public sector or regulated environment knowledge
  • Strong cross-functional collaboration skills
  • Customer advocacy culture championing
  • Bid and tender management experience

Key Requirements

  • Senior leadership experience in B2B SaaS
  • Track record of improving Net Revenue Retention
  • Experience owning and managing a P&L
  • Ability to scale teams in evolving environments

Work Rights

Not specified

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