Senior Field Services Technician

SS&C

Braintree, MA, US
Fully remote
Active directory administration
Windows and macos device support
Network troubleshooting expertise
Senior Field Services Technicians act as the escalation point for complex issues across network, server, and desktop environments

Job Summary

  • Senior Field Services Technicians act as the escalation point for complex issues across network, server, and desktop environments.
  • The role requires maintaining accurate inventory, managing asset lifecycles, and providing frontline customer service in high-profile work areas.
  • SS&C offers a comprehensive benefits package including 401k matching, professional development reimbursement, and flexible time off.

Matching Summary

Senior Field Services Technicians act as the escalation point for complex issues across network, server, and desktop environments.

Skills & Requirements

Must-have

  • Active Directory administration
  • Windows and MacOS device support
  • Network troubleshooting expertise
  • Hardware and software installation
  • Ticketing system management

Nice-to-have

  • SQL database experience
  • Citrix Presentation Server knowledge
  • macOS and Apple device proficiency
  • Process automation skills
  • Mentoring team members

Key Requirements

  • Master's degree in Computer Science or related field with 1 year experience
  • Bachelor's degree with 3 years of related experience
  • High school diploma with 5 years of related experience
  • Strong problem-solving and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter