Customer Support Analyst

S&P Global Market Intelligence

Unknown, Unknown, US
Not specified; not specified; health care coverage...
**
Proficient in ms office suite
Interest in capital markets
Excellent written and verbal communication skills
** S&P Global Market Intelligence is seeking a Customer Support Analyst to enhance client relationships and drive engagement with their financial market solutions. The role focuses on delivering high-quality support, education, and training to a diverse client base while fostering professional growth within the organization. **

Job Summary

  • The role involves monitoring client inbound requests via case management systems and telephony hotlines to address deals and support requests in a timely manner.
  • You will serve as a direct conduit for sell-side and buy-side clientele, hosting meetings for training, product demos, and transactional support.
  • The position offers opportunities to evolve career paths within the Client Success Team towards product-focused roles or relationship management.

Matching Summary

Match Score: 75

** S&P Global Market Intelligence is seeking a Customer Support Analyst to enhance client relationships and drive engagement with their financial market solutions. The role focuses on delivering high-quality support, education, and training to a diverse client base while fostering professional growth within the organization. **

Salary

Not specified; Not specified; Health care coverage, generous time off, retirement planning, student loan contribution

Skills & Requirements

Must-have

  • Proficient in MS Office Suite
  • Interest in Capital Markets
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Cover EMEA hours

Nice-to-have

  • Strong knowledge of internet applications
  • Bachelor's degree or equivalent experience
  • Exceptional interpersonal skills
  • Good organizational and time-management skills

Key Requirements

  • Proficiency in MS Office Suite
  • Interest in Capital Markets
  • Bachelor's degree preferred

Work Rights

US Candidates Only

Tailored Resume

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