Senior Customer Services Manager - Consumer Services

velux.at

Great Britain and Ireland
**
Lead consumer services team
Drive kpi performance
End-to-end customer experience
** This job posting seeks a Senior Customer Services Manager for VELUX, responsible for building and leading a newly created Consumer Services team in the Great Britain and Ireland region. The role emphasizes enhancing customer experience and operational performance while promoting a collaborative culture focused on professional development. **

Job Summary

  • You will lead this newly formed organisation and shape how we support these key customer types across Great Britain and Ireland.
  • Your main purpose is to deliver effortless service for homeowners in the planning and inspiration phases of their projects — offering them the right guidance, the best services, and a seamless experience as they consider VELUX solutions.
  • This is a strategic leadership role requiring a detailed, commercial, people-focused leader who can deliver business results and deliver our Regenerate strategy.

Matching Summary

Match Score: 75

** This job posting seeks a Senior Customer Services Manager for VELUX, responsible for building and leading a newly created Consumer Services team in the Great Britain and Ireland region. The role emphasizes enhancing customer experience and operational performance while promoting a collaborative culture focused on professional development. **

Skills & Requirements

Must-have

  • Lead Consumer Services team
  • Drive KPI performance
  • End-to-End Customer Experience
  • Strategic leadership experience
  • Operational excellence
  • Data-driven mindset

Nice-to-have

  • People-centred culture
  • Professional development support
  • Collaborative environment
  • Commercial acumen
  • Continuous improvement culture

Key Requirements

  • Several years of experience in consumer service
  • Several years of experience in contact centre environment
  • 3-5 years of strategic leadership experience

Work Rights

Not specified

Tailored Resume

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