It Support Engineer L2

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Brasília, Brazil
Base: 2,000 - 2,500 usdpmnth; bonus/equity: stock ...
On-site
Fluent in russian and english
5 years it support experience
3-5 years l2 or sysadmin level
The role involves full ownership of Access Governance and SaaS administration while managing complex technical escalations across time zones

Job Summary

  • The role involves full ownership of Access Governance and SaaS administration while managing complex technical escalations across time zones.
  • Candidates must be fluent in both Russian and English to effectively serve the global team and customer base.
  • The company offers 31 days off, home office setup assistance, and equity options as part of a flat, collaborative culture.

Matching Summary

The role involves full ownership of Access Governance and SaaS administration while managing complex technical escalations across time zones.

Salary

Base: 2000 - 2500 USD/month; Bonus/Equity: Stock options included; Benefits: 31 days off, telemedicine, home office setup

Skills & Requirements

Must-have

  • Fluent in Russian and English
  • 5 years IT support experience
  • 3-5 years L2 or Sysadmin level
  • macOS administration skills
  • Google Workspace admin expertise
  • Identity and access management (RBAC)
  • Security incident handling

Nice-to-have

  • Automation with scripts or APIs
  • Experience with Zapier or n8n
  • 1Password corporate administration
  • Jira Service Management knowledge
  • Vendor license management experience
  • MDM endpoint tooling familiarity
  • AI fluency in daily operations

Key Requirements

  • 5 years in IT support
  • 3-5 years at L2 / Sysadmin level
  • Fluency in Russian and English
  • Hands-on macOS administration
  • Strong Google Workspace admin skills

Work Rights

Not specified

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