Cx Ai & Automation Lead

107 Side Hustles

Remote
Remote
Automation and ai development experience
Programme management skills
Hands-on coding and api integration
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work with autonomy.
  • Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • Automation and AI development experience
  • Programme management skills
  • Hands-on coding and API integration
  • Low-code platform expertise (n8n, Make)
  • AI agent deployment in production
  • Technical documentation practices

Nice-to-have

  • Remote-first work environment experience
  • Fluent English communication skills
  • Manager of one mindset
  • Cross-functional stakeholder management

Key Requirements

  • Strong programme management alongside technical ability
  • Experience deploying AI agents in production environments
  • Ability to design for failure and human oversight
  • Proficiency with Zendesk and internal platform integrations
  • Solid experience with low-code workflow platforms

Work Rights

Not specified

Tailored Resume

Cover Letter