Hvac Customer Resource Coordinator

JOHNSON CONTROLS

Phoenix, United States
Base: $30-37ph; bonus/equity: not specified; benef...
Onsite
Manage technician schedules
Receive and schedule customer calls
Debrief technician activities daily
The HVAC Customer Resource Coordinator receives and schedules customer calls for service, managing the schedule of assigned technicians and mechanics

Job Summary

  • The HVAC Customer Resource Coordinator receives and schedules customer calls for service, managing the schedule of assigned technicians and mechanics.
  • This role ensures schedule allows for timely completion of preventative maintenance, aligns with monthly forecasting goals, and debriefs technician activities daily.
  • Johnson Controls offers competitive pay, paid time off, a comprehensive benefits package including 401K, medical, dental, and vision care, and extensive training opportunities.

Matching Summary

The HVAC Customer Resource Coordinator receives and schedules customer calls for service, managing the schedule of assigned technicians and mechanics.

Salary

Base: $30-37/hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Manage technician schedules
  • Receive and schedule customer calls
  • Debrief technician activities daily
  • Communicate action plans to customers
  • Maintain customer account information

Nice-to-have

  • Collaborative team environment
  • Focus on employee wellbeing
  • Continuous learning opportunities

Key Requirements

  • 2-5 years service industry experience
  • Service operations/scheduling management
  • Independent work ability
  • Strong organizational skills
  • Attention to detail skills
  • Strong interpersonal communication skills
  • Ability to handle multiple projects simultaneously

Work Rights

Not specified

Tailored Resume

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