Rr-0203395 - Associate Manager Software Engineering

DXC Technology Australia & New Zealand

Handle escalated tickets from level 1 support
Reproduce issues in test/staging environments
Conduct detailed log analysis
Handle escalated tickets from Level 1 support involving functional or technical issues in web applications

Job Summary

  • Handle escalated tickets from Level 1 support involving functional or technical issues in web applications.
  • Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
  • Analyze recurring issues to suggest long-term fixes or enhancements and provide feedback to development/QA teams.

Matching Summary

Handle escalated tickets from Level 1 support involving functional or technical issues in web applications.

Skills & Requirements

Must-have

  • Handle escalated tickets from Level 1 support
  • Reproduce issues in test/staging environments
  • Conduct detailed log analysis
  • Classify and prioritize incidents
  • Communicate with business users or clients
  • Strong .net, angular and VB experience
  • Strong understanding of web technologies

Nice-to-have

  • Familiarity with databases and basic queries
  • Exposure to version control, CI/CD, cloud platforms
  • Strong analytical and problem-solving skills
  • Excellent communication and documentation abilities
  • Ability to work independently and under pressure

Key Requirements

  • Requires .net, angular and VB experience
  • Requires understanding of web technologies
  • Requires experience with web application architectures
  • Requires familiarity with databases and basic queries

Work Rights

Not specified

Tailored Resume

Cover Letter