Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty
Job Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
This role drives efficient Pro customer flow, enforces Pro standards, ensures timely deliveries, and performs Manager on Duty responsibilities.
Key responsibilities include championing customer service, managing Pro area readiness, ensuring inventory availability, resolving customer concerns, and coaching associates on policies and safety.
Matching Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
Skills & Requirements
Must-have
Pro customer experience
Store operational processes
Customer service standards
On-shelf availability
Timely delivery completion
Safe opening and closing
Nice-to-have
Champion GET culture
Drive associate morale
Voice of the Associate initiatives
Model safe work practices
Key Requirements
1 year relevant work experience
Management of people and retail operations
Must be 18 years of age or older
Legally permitted to work in the United States
Flexible schedule including nights, weekends, and overtime