Handles inquiries of moderate scope and complexity within customer service areas, managing simple to moderately complex orders from customers from order entry to order fulfillment
Job Summary
Handles inquiries of moderate scope and complexity within customer service areas, managing simple to moderately complex orders from customers from order entry to order fulfillment.
Manages end-to-end customer issue resolution, including complaints, returns, adjustments, disputes, and inquiries via phone, email, and other correspondence.
Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identifying and implementing service solutions.
Matching Summary
Handles inquiries of moderate scope and complexity within customer service areas, managing simple to moderately complex orders from customers from order entry to order fulfillment.
Skills & Requirements
Must-have
Customer issue resolution management
Data preparation for dispute reports
Excel and Microsoft Office systems
Timely and accurate customer service resolution
SAP knowledge
Strong interpersonal skills
Nice-to-have
Continuous improvement mindset
Negotiating and influencing skills
Adaptability and initiative
Building credibility and trust
Key Requirements
Bachelor's degree or higher
Minimum 1 year customer service, finance, supply chain, or sales experience
Experience with customer service processes and systems