Sr. Customer Service And Sales Representative

Arconic

Bettendorf, IA, US
Customer order management
Customer relationship building
Translate customer requirements
The key role of the CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers

Job Summary

  • The key role of the CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
  • They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
  • This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Matching Summary

The key role of the CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.

Skills & Requirements

Must-have

  • Customer order management
  • Customer relationship building
  • Translate customer requirements
  • Prepare written quotations
  • Develop new business opportunities
  • Customer order cycle process guidance

Nice-to-have

  • Independent action and initiative
  • High stress situation management
  • Active listening skills
  • Critical thinking
  • Monitoring performance
  • Effective time management

Key Requirements

  • Associate Degree
  • Minimum 3 years experience
  • Sales/customer service experience
  • Supply chain experience
  • Accounting experience
  • Information systems experience
  • US person status required

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter