Operations Manager - Luxury Retail And Call Center
Concentrix
Dubai, United Arab Emirates
Client service level agreement management
Financial performance achievement
Team leader coaching and supervision
The Operations Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreements and financial expectations are achieved
Job Summary
The Operations Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreements and financial expectations are achieved.
Key responsibilities include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing operational reports.
This role involves selecting, training, developing, and managing the performance of direct reports, while fostering a positive work environment and resolving employee relations issues.
Matching Summary
The Operations Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreements and financial expectations are achieved.
Skills & Requirements
Must-have
Client Service Level Agreement management
Financial performance achievement
Team leader coaching and supervision
Operational report analysis
Client relationship management
Employee engagement and relations
Nice-to-have
Continuous improvement implementation
Cross-functional collaboration
Positive work environment creation
Key Requirements
Associate's Degree with 7+ years experience
2+ years progressive management experience
Call center experience preferred
Demonstrated coaching and performance development skills