AIG is seeking a bilingual Customer Service Coordinator for their Mexico City office, primarily focused on providing exceptional support to clients traveling in Spanish and English-speaking countries. The role involves coordinating risk mitigation activities and ensuring clients receive timely assistance during emergencies. Ideal candidates will have strong customer service experience and a passion for helping others
Job Summary
This role serves as a front-line support for clients traveling in Spanish and English speaking countries, ensuring superior customer service during times of need.
The team coordinates risk mitigation activities by liaising with Medical, Security, and Compliance teams to handle emergency medical treatments and travel disruptions.
AIG fosters a culture of belonging through flexible work arrangements, diversity initiatives, and Employee Resource Groups that celebrate unique perspectives.
Matching Summary
Match Score: 85
AIG is seeking a bilingual Customer Service Coordinator for their Mexico City office, primarily focused on providing exceptional support to clients traveling in Spanish and English-speaking countries. The role involves coordinating risk mitigation activities and ensuring clients receive timely assistance during emergencies. Ideal candidates will have strong customer service experience and a passion for helping others.
Skills & Requirements
Must-have
Fluent Spanish and English bilingual skills
2+ years of customer service experience
Microsoft Office suite proficiency
Nice-to-have
Strong problem-solving orientation
Empathy and sensitivity in client interactions
Ability to work with high attention to detail
Key Requirements
2+ years of customer service experience
Fluency in Spanish and English (reading, writing, speaking)