Third-party Portal (3pp) Transactional Support Specialist

Johnson Controls OpenBlue

$23-$33 ph
Third-party portal transaction processing
Customer work order coordination
Internal team coordination
This position reports to the Third-Party Portal (3PP) Transactional Support Manager and will process and coordinate customer workorders based off new and existing portal transactions

Job Summary

  • This position reports to the Third-Party Portal (3PP) Transactional Support Manager and will process and coordinate customer workorders based off new and existing portal transactions.
  • The individual will be responsible for producing regular Portal Reporting for their assigned combination of domain, customer and portal.
  • This position includes a competitive benefits package.

Matching Summary

This position reports to the Third-Party Portal (3PP) Transactional Support Manager and will process and coordinate customer workorders based off new and existing portal transactions.

Salary

$23-$33

Skills & Requirements

Must-have

  • Third-party portal transaction processing
  • Customer work order coordination
  • Internal team coordination
  • Portal reporting
  • Service request creation and updates
  • Adherence to NTE limits
  • IVR performance
  • Work order tracking until invoice upload

Nice-to-have

  • High level of investigation for problem resolution
  • Proactive communication with internal teams

Key Requirements

  • 2-3 years of equivalent work experience
  • PC skills Microsoft Office Products
  • Excellent written and communication skills
  • Customer service background
  • Critical Thinking skills
  • High School Diploma or Equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter