Quality Assurance Analyst-voice

Accenture

Not specified
Ms excel proficiency
Analytical ability
Compliance analysis skills
Accenture is seeking a Quality Assurance Analyst with 3 to 5 years of experience in auditing, compliance, and quality assurance. The role involves analyzing advisor interactions, identifying compliance gaps, and recommending process improvements, requiring strong analytical skills and proficiency in MS Excel

Job Summary

  • The role involves auditing advisor interactions across multiple channels and reporting deviations related to agents, processes, systems, or technology.
  • Key responsibilities include identifying compliance gaps, recommending process improvements, and supporting transformation initiatives.
  • Candidates must demonstrate strong analytical ability, attention to compliance, and experience in audit, QA, or compliance environments.

Matching Summary

Match Score: 75

Accenture is seeking a Quality Assurance Analyst with 3 to 5 years of experience in auditing, compliance, and quality assurance. The role involves analyzing advisor interactions, identifying compliance gaps, and recommending process improvements, requiring strong analytical skills and proficiency in MS Excel.

Skills & Requirements

Must-have

  • MS Excel proficiency
  • Analytical ability
  • Compliance analysis skills
  • Process review experience
  • Audit of customer interactions

Nice-to-have

  • Strong reporting skills
  • Understanding of quality culture
  • Cross-functional coordination
  • Kaizen continuous improvement
  • Project participation experience

Key Requirements

  • Any Graduation degree required
  • 3 to 5 years of experience
  • Experience in audit or QA environments

Work Rights

Not specified

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