Proactive Monitoring Engineering Role (slack, Salesforce)

Salesforce

2-5 years salesforce development experience
Html xml api sql knowledge required
Database and relational data structures expertise
The Proactive Monitoring Engineer is responsible for handling high severity cases and implementing proactive support to prevent customer issues

Job Summary

  • The Proactive Monitoring Engineer is responsible for handling high severity cases and implementing proactive support to prevent customer issues.
  • This role requires expert-level technical support for an assigned account portfolio within the Global Support organization.
  • Candidates must be adaptable, fast learners who can work outside normal business hours as this is an on-call position.

Matching Summary

The Proactive Monitoring Engineer is responsible for handling high severity cases and implementing proactive support to prevent customer issues.

Skills & Requirements

Must-have

  • 2-5 years Salesforce development experience
  • HTML XML API SQL knowledge required
  • Database and relational data structures expertise
  • Multi-tenant production environment experience
  • API programming or software development skills

Nice-to-have

  • Passion for delivering outstanding customer experience
  • Strong organizational and analytical problem solving skills
  • Ability to collaborate cross-functionally on a global scale
  • Experience with Visualforce and Apex code
  • Salesforce CRM domain knowledge

Key Requirements

  • 2-5 years prior experience in Salesforce.com Development role
  • Knowledge of Internet development technologies including HTML, XML, API, SQL
  • Previous experience with Salesforce CRM, Force.com, Marketing Cloud
  • Certified Administrator or Certified Platform Developer preferred

Work Rights

Not specified

Tailored Resume

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