Base: up to £34,000; bonus/equity: not specified; ...
Customer journey mapping expertise
Identifying customer pain points
Designing improvement initiatives
As a Customer Experience Lead you will be a passionate customer advocate and demonstrate expertise in mapping customer journeys, identifying pain points and designing and implementing improvement initiatives
Job Summary
As a Customer Experience Lead you will be a passionate customer advocate and demonstrate expertise in mapping customer journeys, identifying pain points and designing and implementing improvement initiatives.
The role will focus on analysing customer feedback and examining customer journeys to drive continuous improvement and deliver measurable benefits to customers and the organisation.
A competitive basic salary (Up to £34,000 depending on experience) with 23 days’ holiday (rising to 27) and the opportunity to buy extra leave.
Matching Summary
As a Customer Experience Lead you will be a passionate customer advocate and demonstrate expertise in mapping customer journeys, identifying pain points and designing and implementing improvement initiatives.
Salary
Base: Up to £34,000; Bonus/Equity: Not specified; Benefits: 23 days’ holiday (rising to 27), opportunity to buy extra leave, auto-enrolment pension, life assurance, cycle2work, 15 weeks’ fully paid maternity/adoption/shared parental leave, paternity pay of two weeks, voluntary benefits
Skills & Requirements
Must-have
Customer journey mapping expertise
Identifying customer pain points
Designing improvement initiatives
Implementing improvement initiatives
Analysing customer feedback data
Presenting findings and opportunities
Nice-to-have
Collaborative cross-functional approach
Building professional relationships under pressure