Coordinator, Patient Care

Shoppers Drug Mart Inc

Mississauga, Ontario, Canada
Base: $44,000.00 - $60,500.00 py; bonus/equity: no...
On-site
Patient support programs
Patient confidentiality
Customer service inquiries
Shoppers Drug Mart is seeking a Patient Care Coordinator in Mississauga, Ontario, to handle patient inquiries and support the Specialty Health Network. The role requires empathetic communication and attention to detail to enhance patient experiences while maintaining confidentiality

Job Summary

  • The Patient Care Coordinator’s primary objectives are to handle new plan member enrollments, respond to inbound inquiries, triaging calls to the appropriate team members, indexing documents and work collaboratively with the Patient Care Specialists.
  • As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.
  • The superior end to end support provided by this team will enhance the patient experience of the Support Program and drive positive patient outcomes.

Matching Summary

Match Score: 85

Shoppers Drug Mart is seeking a Patient Care Coordinator in Mississauga, Ontario, to handle patient inquiries and support the Specialty Health Network. The role requires empathetic communication and attention to detail to enhance patient experiences while maintaining confidentiality.

Salary

Base: $44,000.00 - $60,500.00 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Patient support programs
  • Patient confidentiality
  • Customer service inquiries
  • Diplomatic professional manner

Nice-to-have

  • Collaboration and kindness
  • Inclusivity
  • Fast-paced retail environment
  • Attention to key performance indicators

Key Requirements

  • Minimum 1 year of experience in a similar role
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

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