Client Contact Associate Advanced With German Language

Fidelity National Information Services

Poznan, Poland
**
Fluent german language skills c1 level
Good english proficiency required
1-2 years finance experience
** Fidelity National Information Services is seeking a German-speaking Client Contact Associate in Poznan, Poland, to support their Client Services team. The role involves addressing customer inquiries, ensuring compliance with quality standards, and participating in process improvement projects, all within a hybrid work environment. **

Job Summary

  • The role involves handling telephone and written inquiries from customers and consultants regarding complex financial issues.
  • Employees will verify customer orders, manage complaints, and participate in projects to improve company processes.
  • The company offers a hybrid or fully remote working model with necessary equipment provided by the organization.

Matching Summary

Match Score: 75

** Fidelity National Information Services is seeking a German-speaking Client Contact Associate in Poznan, Poland, to support their Client Services team. The role involves addressing customer inquiries, ensuring compliance with quality standards, and participating in process improvement projects, all within a hybrid work environment. **

Skills & Requirements

Must-have

  • Fluent German language skills C1 level
  • Good English proficiency required
  • 1-2 years finance experience
  • Customer service spoken and written
  • Order verification and post-processing

Nice-to-have

  • High degree of accuracy and quality
  • Independent and team-oriented work style
  • Strong organizational and resilience skills
  • Interest in fintech industry innovation

Key Requirements

  • 1-2 years of work experience
  • Experience in finance sector
  • Fluent German (C1) and good English
  • High accuracy and service orientation

Work Rights

Not specified

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