The Local Process Manager is accountable for the process deployment & efficiency in the organization, working closely with Service Delivery Managers and Global Process Managers
Job Summary
The Local Process Manager is accountable for the process deployment & efficiency in the organization, working closely with Service Delivery Managers and Global Process Managers.
Key responsibilities include defining, documenting, and standardizing processes, ensuring operational activities comply with internal policies, and developing KPIs to monitor performance.
The company offers a hybrid work arrangement, continuous learning and development, and comprehensive employee benefits including a medical card and extended health flexi benefits.
Matching Summary
The Local Process Manager is accountable for the process deployment & efficiency in the organization, working closely with Service Delivery Managers and Global Process Managers.
Skills & Requirements
Must-have
IT Process & Governance
Process Deployment & Efficiency
Internal Controls and Compliance
SDLC and Agile framework
IT systems/infrastructures
IT support processes
Nice-to-have
Customer centricity
Thought-leadership
Risk-aware culture
Multinational team
Engaging environment
Key Requirements
ITIL Foundation certification
Professional Certification (PMP, Prince2, Agile)
Good knowledge and experience in Project Management