Not specified (assumed to be office-based due to nature of responsibilities).
Customer feedback monitoring across channels
Contact centre operations support
Service quality audits and compliance
RMA Contracts Pte. Ltd. is seeking a Service Quality Officer in Singapore to monitor and manage customer feedback, support contact center operations, and enhance the Customer Management System. The ideal candidate will have a degree in a related field and a minimum of three years of experience in customer service management or quality assurance, alongside strong analytical skills
Job Summary
The role involves monitoring and managing customer feedback across multiple channels including contact centres and digital platforms.
Candidates will conduct regular service quality audits to ensure compliance with established service standards and guidelines.
The position requires analyzing customer satisfaction metrics and recommending actionable service improvements.
Matching Summary
Match Score: 85
RMA Contracts Pte. Ltd. is seeking a Service Quality Officer in Singapore to monitor and manage customer feedback, support contact center operations, and enhance the Customer Management System. The ideal candidate will have a degree in a related field and a minimum of three years of experience in customer service management or quality assurance, alongside strong analytical skills.
Skills & Requirements
Must-have
Customer feedback monitoring across channels
Contact centre operations support
Service quality audits and compliance
Customer satisfaction metric analysis
Escalation process management
Nice-to-have
Experience in data analytics
Strong interpersonal communication skills
System vendor coordination experience
Key Requirements
Degree in Mass Communications, Marketing, or Business
Minimum 3 years relevant experience in customer service management
Experience in call centre operations or quality assurance roles