This role is critical to strengthening long-term partnerships with our existing Fire, Security and Monitoring customers, ensuring retention, satisfaction, and growth across our national portfolio
Job Summary
This role is critical to strengthening long-term partnerships with our existing Fire, Security and Monitoring customers, ensuring retention, satisfaction, and growth across our national portfolio.
Own and manage relationships with a portfolio of National Key Account customers, ensuring high levels of satisfaction and retention.
Be part of a globally recognised leader in fire and security solutions and play a pivotal role in customer retention and business growth.
Matching Summary
This role is critical to strengthening long-term partnerships with our existing Fire, Security and Monitoring customers, ensuring retention, satisfaction, and growth across our national portfolio.
Skills & Requirements
Must-have
Customer relationship management
Account portfolio management
Customer retention and growth
Cross-functional collaboration
Customer health tracking and reporting
Nice-to-have
Trusted advisor to stakeholders
Proactive issue management
Customer-centric culture
Supportive work environment
Key Requirements
Proven experience in Customer Success, Account Management, or Relationship Management
Strong track record of retaining and growing revenue
Commercially astute
Confident communicator with experience engaging senior and executive-level stakeholders
Highly organised, proactive, and comfortable managing multiple national accounts