Pro Experience Manager

Home Depot

Quincy, US
Base: $50,000 - $60,000; bonus/equity: not specifi...
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Customer service leadership
Pro customer experience
Inventory execution
** Home Depot is seeking a Pro Experience Manager in Quincy, US, to oversee store standards, enhance customer service, and drive Pro customer engagement. The role involves managing a team, executing operational processes, and ensuring safety protocols are followed. **

Job Summary

  • Oversee store standards, customer service, department readiness, and operational processes, working with the in-store Pro team to execute strategies that increase sales, loyalty, and Pro Xtra signups.
  • Drive efficient Pro customer flow, enforce Pro standards, ensure on-time deliveries, and perform Manager on Duty responsibilities, coaching and training associates on policies and procedures.
  • Champion a safe working environment by correcting hazards, ensuring safety training completion, and upholding all company policies.

Matching Summary

Match Score: 75

** Home Depot is seeking a Pro Experience Manager in Quincy, US, to oversee store standards, enhance customer service, and drive Pro customer engagement. The role involves managing a team, executing operational processes, and ensuring safety protocols are followed. **

Salary

Base: $50,000 - $60,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service leadership
  • pro customer experience
  • inventory execution
  • order quality validation
  • customer concern resolution
  • associate coaching and training
  • safe opening and closing
  • adherence to SOPs

Nice-to-have

  • champion GET culture
  • drive morale with recognition
  • talent acquisition input
  • drive engagement with learning tools
  • voice of the associate initiatives
  • model safe work practices

Key Requirements

  • 1 year relevant work experience
  • Management of people
  • Retail operations experience
  • 1+ year leadership experience
  • High school diploma or GED

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter