Base: $21.50 - $26.88 ph; bonus/equity: not specif...
Not specified in the job posting.
Lead front end leads and cashiers
Execute gold member standards
Drive membership growth and retention
BJ’s Wholesale Club is seeking a Member Experience Supervisor to lead and enhance member service operations while fostering a positive team environment. The candidate will be responsible for driving performance, developing talent, and ensuring compliance with club standards
Job Summary
The Member Experience Supervisor provides leadership and direction within the club, specifically managing Front End Leads, Cashiers, and Membership Sales Ambassadors.
This role is responsible for ensuring consistent execution of policies, maintaining GOLD standard club conditions, and delivering a positive member service experience.
Employees enjoy comprehensive benefits including weekly pay, free memberships, flexible health plans, and a 401(k) retirement savings plan with company match.
Matching Summary
Match Score: 85
BJ’s Wholesale Club is seeking a Member Experience Supervisor to lead and enhance member service operations while fostering a positive team environment. The candidate will be responsible for driving performance, developing talent, and ensuring compliance with club standards.
Salary
Base: $21.50 - $26.88 per hour; Bonus/Equity: Not specified; Benefits: Weekly pay, free memberships, health benefits, 401(k) match
Skills & Requirements
Must-have
Lead Front End Leads and Cashiers
Execute GOLD Member Standards
Drive membership growth and retention
Manage team scheduling and staffing
Ensure policy and procedural compliance
Nice-to-have
Strong business acumen and data-driven decision making
Experience in wholesale or big box retail
Ability to foster inclusive team culture
Proficiency with reporting tools and systems
Demonstrated talent development and coaching skills
Key Requirements
2 years customer service or sales experience preferred