Technical Account Manager - Tech Touch (remote)

CrowdStrike UK

Remote
Remote
Technical problem-solving skills
Customer support augmentation
Onboarding process participation
CrowdStrike UK is seeking a Technical Account Manager for a remote position to enhance customer support and drive technical solutions in cybersecurity. The ideal candidate should possess strong customer service skills, technical problem-solving abilities, and relevant experience in a SaaS environment

Job Summary

  • As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.
  • Serve as a technical contact and augment our customer support teams, participate with onboarding process, and perform quarterly health checks and business reviews.
  • Market leader in compensation and equity awards, comprehensive physical and mental wellness programs, and competitive vacation and holidays for recharge.

Matching Summary

Match Score: 85

CrowdStrike UK is seeking a Technical Account Manager for a remote position to enhance customer support and drive technical solutions in cybersecurity. The ideal candidate should possess strong customer service skills, technical problem-solving abilities, and relevant experience in a SaaS environment.

Skills & Requirements

Must-have

  • technical problem-solving skills
  • customer support augmentation
  • onboarding process participation
  • quarterly health checks
  • business reviews
  • technical communications

Nice-to-have

  • motivated self-starter
  • ongoing self-education
  • limitless passion
  • relentless focus on innovation
  • fanatical commitment to customers

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Experience with Windows Operating Systems
  • Knowledge of enterprise web technologies
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

Work Rights

Not specified

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