Director, Technical Support & Customer Success For Slack
Salesforce
Technical support leadership
Customer success leadership
Enterprise customer support
Own post-sales health of the EMEA Slack business across customer success and support
Job Summary
Own post-sales health of the EMEA Slack business across customer success and support.
Manage key metrics which will measure the effectiveness of the team in meeting key goals such as customer satisfaction, productivity, time to resolve, and service level objective attainment.
Ensure customers launch Slack successfully, adopt it widely and gain continuous business value.
Matching Summary
Own post-sales health of the EMEA Slack business across customer success and support.
Skills & Requirements
Must-have
Technical Support leadership
Customer Success leadership
Enterprise customer support
Cloud/SaaS software environment
Global customer support
Nice-to-have
AI CRM
Agentic era
Positive, diverse, and encouraging culture
Curious, inventive, and collaborative
Key Requirements
10+ years in technical support and/or customer success
5+ years at management level
Experience managing multiple teams
BA/BS Degree in technical field or equivalent experience