Job Summary

• The Customer Success Manager is responsible for ensuring high-value customers achieve a significant return on their investment with our platform, acting as an extension of the customer’s workforce and a trusted advisor.
• In the 'Agentic Era,' the Marketing & Commerce CSM serves as a Strategic Partner who is truly 'at home' in the digital-first world, speaking the customer’s language and navigating industry-specific challenges.
• Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $123,100 - $186,300 annually; Base: $147,400 - $202,600 per year (California, New York, Boston, Chicago, Seattle, Washington DC); Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• 3-4 years industry expertise
• Marketing Cloud certifications
• Commerce Cloud training credentials
• Consulting skills
• Translate business goals into product experiences

Work Rights