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F5 is seeking a hands-on Manager for its Software Development Engineering team to support technology delivery across Customer Success, Support, and Professional Services functions. The ideal candidate should have experience in technology and business systems, particularly with CRM and PSA tools, and a keen interest in automation and AI applications in customer experience.
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Job Summary
The role involves leading a team to deliver scalable, customer-centric solutions that improve service execution and operational efficiency.
Candidates will partner with business teams to translate needs into technology requirements for CRM, PSA, and engagement tools.
The position offers exposure to emerging AI capabilities for implementing automation and predictive insights in customer experiences.
Matching Summary
Match Score: 75
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F5 is seeking a hands-on Manager for its Software Development Engineering team to support technology delivery across Customer Success, Support, and Professional Services functions. The ideal candidate should have experience in technology and business systems, particularly with CRM and PSA tools, and a keen interest in automation and AI applications in customer experience.
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Salary
Base: $172,800.00 - $259,200.00; Bonus/Equity: Incentive compensation, bonus, restricted stock units offered; Benefits: Comprehensive benefits plan available
Skills & Requirements
Must-have
5-7 years technology experience
CRM platform management (Salesforce/Zendesk)
PSA tool administration
Team leadership of product managers and engineers
Customer support process knowledge
Nice-to-have
Interest in AI and automation applications
SaaS company background
Digital transformation project exposure
Vendor relationship management skills
Key Requirements
Bachelor's degree in Information Systems, Business, or Computer Science
5-7 years experience supporting Customer Support or Professional Services functions
Demonstrated ability to deliver enterprise platforms like CRM and PSA