Customer Experience Expert T01-t06

Pluxee

Expertise in customer journey mapping
Feedback management methodology
Digital and artificial intelligence awareness
The role guarantees delivery of best-in-class Customer Experience while managing processes to improve agent skills

Job Summary

  • The role guarantees delivery of best-in-class Customer Experience while managing processes to improve agent skills.
  • Pluxee operates as a global player in employee benefits across 31 countries with over 500,000 clients.
  • The position requires collaborating with Marketing, Digital, and IT teams to continuously improve customer journeys.

Matching Summary

Match Score: 75

The role guarantees delivery of best-in-class Customer Experience while managing processes to improve agent skills.

Skills & Requirements

Must-have

  • Expertise in Customer Journey mapping
  • Feedback Management methodology
  • Digital and Artificial Intelligence awareness
  • Build and follow Customer Experience Dashboard
  • Strong knowledge of Customer Care supporting processes

Nice-to-have

  • Cultivates innovation mindset
  • Strong customer relationship building
  • Collaborative partnership approach
  • Results-driven under tough circumstances
  • Multicultural team environment experience

Key Requirements

  • Proven experience >3 years in building Customer Experience approach
  • Experience in service BtoB industry or possibly BtoC
  • BA degree and MBA preferred in business, economic, market research or numerate subject

Work Rights

Not specified

Tailored Resume

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