Ops Support Sr Supervisor - C11

Publix Serving (Civica)

Not specified
Lead and mentor operations support team
Conduct training and monitor quality
Analyze operations information
The Ops Support Senior Supervisor at Publix Serving (Civica) is a leadership role focused on managing a team to ensure efficient operations support services. The position requires extensive business experience and supervisory skills, particularly in the context of retail banking operations

Job Summary

  • Responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services.
  • Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations.
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Matching Summary

Match Score: 85

The Ops Support Senior Supervisor at Publix Serving (Civica) is a leadership role focused on managing a team to ensure efficient operations support services. The position requires extensive business experience and supervisory skills, particularly in the context of retail banking operations.

Skills & Requirements

Must-have

  • Lead and mentor operations support team
  • Conduct training and monitor quality
  • Analyze operations information
  • Identify and resolve routine problems
  • Serve as a backup for manager
  • Act as SME to stakeholders
  • Manage teams effectively

Nice-to-have

  • Proactive leadership and motivational skills
  • Exceptional client experience

Key Requirements

  • 10+ years of related business experience
  • 2 to 3 years of supervisory experience
  • Bachelor’s degree/University degree or equivalent experience
  • Willingness to work in core night shifts

Work Rights

Not specified

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