Analyst Ii , Product Technical Support

Fidelity National Information Services

Jacksonville, FL, US
Not specified; not specified; competitive salary +...
Hybrid
Windows-based application support
Public cloud environment troubleshooting
Ms sql database knowledge
This role involves supporting hosted clients in public and private cloud environments for the Data Integrity Manager solution

Job Summary

  • This role involves supporting hosted clients in public and private cloud environments for the Data Integrity Manager solution.
  • The successful candidate will manage issue logging, prioritization, and resolution while adhering to strict service level agreements.
  • FIS offers a competitive salary, benefits, and extensive professional development opportunities for this position.

Matching Summary

This role involves supporting hosted clients in public and private cloud environments for the Data Integrity Manager solution.

Salary

Not specified; Not specified; Competitive salary and benefits mentioned

Skills & Requirements

Must-have

  • Windows-based application support
  • Public cloud environment troubleshooting
  • MS SQL database knowledge
  • SLA-driven issue management
  • 24/7 rotational shift availability

Nice-to-have

  • FIS Data Integrity Manager experience
  • Financial capital markets knowledge
  • AI and automation understanding
  • Collaborative global team mindset
  • High-quality documentation skills

Key Requirements

  • Degree or equivalent ITIL v3 Foundation desirable
  • At least 2-3 years with FIS Data Integrity Manager preferred
  • Fluent English communication skills required
  • Willingness to work weekends and on-call shifts

Work Rights

Not specified

Tailored Resume

Cover Letter