Ombudsman

MTM

Washington, DC, US
Base: $55,920 - $60,000; bonus/equity: not specifi...
2+ years experience in quality management or health care
2+ years experience in customer service
Excellent communication and grammar skills
The Ombudsman serves as the designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region

Job Summary

  • The Ombudsman serves as the designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region.
  • This on-site position in Washington, DC involves partnering with advocacy groups, providers, and market leadership to drive processes based on contract requirements.
  • The role offers competitive pay ranging from $55,920 to $60,000 along with health insurance, dental, vision, and a 401(k) with company match.

Matching Summary

The Ombudsman serves as the designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region.

Salary

Base: $55,920 - $60,000; Bonus/Equity: Not specified; Benefits: Health, Life, Dental, Vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 2+ years experience in Quality Management or Health Care
  • 2+ years experience in Customer Service
  • Excellent communication and grammar skills
  • Ability to handle confidential information
  • Proficient in Microsoft Office Suite

Nice-to-have

  • Ombudsman experience or certification (CO-OP)
  • Some college education preferred
  • Experience delivering presentations virtually
  • Ability to build relationships with advocacy groups
  • Tactful questioning and information gathering skills

Key Requirements

  • High school diploma or GED
  • 2+ years' experience in Quality Management, Health Care, Social Work or member advocacy
  • 2+ years' experience in Customer Service
  • Ombudsman experience or certification strongly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter