Amex GBT offers an inclusive and collaborative culture where your voice is valued and supports colleagues to achieve success
Job Summary
Amex GBT offers an inclusive and collaborative culture where your voice is valued and supports colleagues to achieve success.
This role supports Amex GBT leaders and clients as the first point of contact for business continuity planning, telephony, network, and travel tool issues.
Employees benefit from flexible health and welfare plans, travel perks, extensive learning opportunities, and global inclusion groups.
Matching Summary
Amex GBT offers an inclusive and collaborative culture where your voice is valued and supports colleagues to achieve success.
Skills & Requirements
Must-have
First point of contact for BCP
Telephony and network troubleshooting
Manage Salesforce service groups
24/5 shift rotation
Advanced Excel skills for reporting
Strong communication skills
Nice-to-have
Knowledge of Cisco Contact Centre
Visio and Access knowledge
Consultative support skills
Ability to work independently
Collaborative global team player
Creative problem solving
Key Requirements
Ability to work 24/5 shifts on rotation
Experience with business continuity planning
Proven analytical and technical skills
Experience with Salesforce
Strong problem solving and strategic thinking
Ability to handle sensitive and confidential projects