Business Process Senior Associate

Manulife

Quezon City, Philippines
Hybrid
Review and validate new issue requests
Coordinate data traffic of policy information
Perform quality assurance
You are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit

Job Summary

  • You are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Matching Summary

You are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.

Skills & Requirements

Must-have

  • Review and validate new issue requests
  • Coordinate data traffic of policy information
  • Perform quality assurance
  • Initiate billing, publications and ID printing
  • MS Office Applications (Word, Excel, PowerPoint)

Nice-to-have

  • Above average problem-solving skills
  • Above average written and verbal communication
  • Fast and accurate data-entry skills
  • Adaptable to change

Key Requirements

  • High level of accuracy, attention to detail
  • Ability to work independently and in a team
  • Ability to handle stress and work in high-pressure environment
  • Must be able to work on the night shift

Work Rights

Not specified

Tailored Resume

Cover Letter