Manage and operate the repair reception call center for the extended warranty program, including KPI management and improvement, and response quality management and improvement
Job Summary
Manage and operate the repair reception call center for the extended warranty program, including KPI management and improvement, and response quality management and improvement.
Handle escalations from the repair reception call center, including secondary responses to general inquiries from end-users regarding the system.
Build and operate the repair reception call center for new business, including vendor selection, evaluation, application, and tool creation (manuals, talk scripts, FAQs, etc.).
Matching Summary
Manage and operate the repair reception call center for the extended warranty program, including KPI management and improvement, and response quality management and improvement.