Customer Service Representative

Carl Zeiss Pty Ltd

Guangzhou, China
Customer relationship management
Sales forecasting accuracy
Sales order processing
Build good relationships with customers and maintain customer relationships to improve customer satisfaction

Job Summary

  • Build good relationships with customers and maintain customer relationships to improve customer satisfaction.
  • Responsible for sales forecasting for corresponding customers and ensuring a certain accuracy, processing sales orders, and following up on production and delivery.
  • Handle non-quality complaints, coordinate with relevant departments for resolution, and provide feedback on solutions to customers.

Matching Summary

Build good relationships with customers and maintain customer relationships to improve customer satisfaction.

Skills & Requirements

Must-have

  • customer relationship management
  • sales forecasting accuracy
  • sales order processing
  • handling customer complaints
  • customer inquiry response
  • KPI report writing
  • U8 system data maintenance

Nice-to-have

  • process management experience
  • project management experience
  • information security specialist duties

Key Requirements

  • Customer relationship management experience
  • Process management experience
  • Project management experience

Work Rights

Not specified

Tailored Resume

Cover Letter