Front Office Manager - Gerente De Recepción

Four Seasons

Cartagena, Colombia
Front desk management
Guest service excellence
Property management systems
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Front Office Manager directs front desk and related staff, manages guest requests, resolves complaints, and ensures smooth hotel operations.
  • Employees receive competitive salary, comprehensive benefits, training opportunities, and complimentary accommodation and meals.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Skills & Requirements

Must-have

  • Front Desk management
  • Guest service excellence
  • Property management systems
  • Bilingual English and Spanish
  • Shift scheduling and training
  • Customer complaint resolution

Nice-to-have

  • Luxury hotel experience
  • Team leadership and support
  • Emergency response coordination
  • Use of Microsoft Office
  • Personalized guest recommendations

Key Requirements

  • Associate or bachelor's degree preferred
  • Extensive hospitality industry experience
  • Proficiency in property management systems
  • Fluent in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter