Field Technical Support - Security Clearance Required

HPE (Hewlett Packard Enterprise)

Salt Lake City, Utah, United States
Base: usd 71,500 - 164,400 annually in utah; bonus...
Onsite
Onsite technical support at customer location
Hardware installation and configuration
Reactive and proactive problem resolution
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications

Job Summary

  • Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
  • The role involves managing onsite delivery of software services and hardware support to ensure customer satisfaction, revenue growth, and account retention.
  • HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, invests in career development, and fosters an inclusive culture valuing varied backgrounds.

Matching Summary

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.

Salary

Base: USD 71,500 - 164,400 annually in Utah; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellbeing benefits

Skills & Requirements

Must-have

  • Onsite technical support at customer location
  • Hardware installation and configuration
  • Reactive and proactive problem resolution
  • Customer satisfaction and loyalty focus
  • Service Level Agreement adherence
  • Technical incident resolution
  • Collaboration with account and service managers

Nice-to-have

  • Consulting and trusted advisor skills
  • Proactive problem prevention
  • Strong communication with senior management
  • Cross-technology incident resolution
  • Operational efficiency suggestions
  • Customer relationship management
  • Growth mindset and creativity

Key Requirements

  • TS/SCI Clearance with polygraph
  • 2-3 years technical experience
  • Associate or Bachelor’s degree preferred
  • A+ Certification preferred
  • Security+ Certification preferred
  • Comfortable working onsite M-F
  • Technical field education or equivalent experience

Work Rights

TS/SCI Clearance with polygraph required

Tailored Resume

Cover Letter