You are the first point of contact for our customers in case of a vehicle breakdown
Job Summary
You are the first point of contact for our customers in case of a vehicle breakdown.
You coordinate all necessary roadside assistance services – from direct help by phone, repair on-site to the organization of replacement mobility and ensure service quality.
You offer fast and direct help with simple technical inquiries by phone and ensure the seamless onward journey of the customer and organize the repair of his vehicle.
Matching Summary
You are the first point of contact for our customers in case of a vehicle breakdown.
Skills & Requirements
Must-have
First point of contact for customer breakdowns
Data entry in system
Coordination of roadside assistance services
Ensuring service quality
Customer communication throughout process
Native German language skills
Nice-to-have
Enthusiasm for new technologies
Customer service in automotive sector
Quick comprehension
Proficient with IT
Experience in the automotive industry
Key Requirements
Experience in the automotive industry is advantageous