Regionaler Serviceverantwortlicher Im Kundendienst In Der Region Hannover Bis Hamburg (*)

Remeha GmbH

Hannover, Germany
Above average compensation; special pyyments inclu...
Technical or commercial degree required
Experience with complaint handling processes
Knowledge of crm systems like audius
The role involves managing cross-brand service escalations and acting as the primary contact for wholesalers and craftsmen regarding complaints

Job Summary

  • The role involves managing cross-brand service escalations and acting as the primary contact for wholesalers and craftsmen regarding complaints.
  • Candidates will be responsible for analyzing error causes, initiating corrective measures, and managing budgets within their designated region.
  • The company offers a secure permanent position with above-average compensation, flexible working hours, and opportunities for remote work.

Matching Summary

The role involves managing cross-brand service escalations and acting as the primary contact for wholesalers and craftsmen regarding complaints.

Salary

Above average compensation; Special payments included; Company pension plan provided

Skills & Requirements

Must-have

  • Technical or commercial degree required
  • Experience with complaint handling processes
  • Knowledge of CRM systems like Audius
  • Proficiency in MS365 applications
  • Contract law knowledge for claims

Nice-to-have

  • International orientation experience
  • Budget management responsibility
  • Customer visit capabilities
  • Data monitoring and reporting skills

Key Requirements

  • Completed technical or commercial degree
  • Valid work authorization in Germany
  • Proven experience in contract law

Work Rights

Not specified

Tailored Resume

Cover Letter