Customer Service Officer

M-TECH AIR-CON & SECURITY ENGINEERING PTE LTD

Singapore
Coordinate daily technician schedules
Prepare accurate repair quotations
Submit safety regulatory documentation
The role involves coordinating and optimizing daily technician schedules to ensure maximum efficiency and service delivery

Job Summary

  • The role involves coordinating and optimizing daily technician schedules to ensure maximum efficiency and service delivery.
  • Candidates will act as the primary point of contact for Management Agent inquiries via phone, email, and WhatsApp.
  • Essential duties include preparing safety documentation such as Risk Assessments and Method Statements for servicing works.

Matching Summary

Match Score: 85

The role involves coordinating and optimizing daily technician schedules to ensure maximum efficiency and service delivery.

Skills & Requirements

Must-have

  • Coordinate daily technician schedules
  • Prepare accurate repair quotations
  • Submit safety regulatory documentation
  • Liaise with building management for permits
  • Manage customer service feedback

Nice-to-have

  • Strong problem-solving mindset
  • Proactive hands-on attitude
  • Proficient in Microsoft Office
  • Experience with term contracts
  • Independent work capability

Key Requirements

  • Diploma in Engineering or Facilities Management
  • 2-3 years relevant experience in FM projects
  • Proficiency in service tracking systems

Work Rights

Not specified

Tailored Resume

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