Sr Business Analyst_4to6yrs Exp - Gurgaon - Servicenow

Gartner

Gurgaon, India
Not specified; not specified; world-class benefits...
**
4-6 years servicenow business analyst experience
Deep functional knowledge of itsm and itom
Experience with virtual agent and sam modules
** Gartner is seeking a Senior Business Analyst with 4-6 years of experience, specializing in the ServiceNow platform, to join their hybrid team in Gurgaon, India. The ideal candidate will bridge business requirements and technical solutions, focusing on ITSM, ITOM, Virtual Agent, and Software Asset Management modules. **

Job Summary

  • The role focuses on delivering cutting-edge technology solutions that power Gartner by acting as a bridge between business stakeholders and technical teams.
  • Candidates will lead requirement definition for ITSM, ITOM, Virtual Agent, and SAM modules while ensuring alignment with ServiceNow best practices and ITIL standards.
  • Gartner offers world-class benefits, highly competitive compensation, and a hybrid work environment designed for professional growth and collaboration.

Matching Summary

Match Score: 75

** Gartner is seeking a Senior Business Analyst with 4-6 years of experience, specializing in the ServiceNow platform, to join their hybrid team in Gurgaon, India. The ideal candidate will bridge business requirements and technical solutions, focusing on ITSM, ITOM, Virtual Agent, and Software Asset Management modules. **

Salary

Not specified; Not specified; World-class benefits and competitive compensation

Skills & Requirements

Must-have

  • 4-6 years ServiceNow Business Analyst experience
  • Deep functional knowledge of ITSM and ITOM
  • Experience with Virtual Agent and SAM modules
  • End-to-end implementation in at least two areas
  • Strong understanding of OOTB capabilities vs custom solutions
  • Familiarity with CMDB, workflows, data models, and integrations
  • Ability to translate business needs into functional requirements

Nice-to-have

  • Certified ServiceNow Administrator certification
  • Excellent communication skills with technical audiences
  • Intellectual curiosity and passion for technology
  • Ability to read basic ServiceNow configurations
  • Commitment to delivering high-quality solutions on time

Key Requirements

  • 4+ years experience as ServiceNow Business Analyst
  • Certified ServiceNow Administrator preferred
  • Experience in Agile/Scrum delivery models
  • Strong understanding of ITIL processes
  • Functional fluency in ServiceNow configurations

Work Rights

Not specified

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