Services Specialist 1 - Customer Order And Fulfillment
GE VERNOVA
Order management and processing
Customer inquiry and complaint resolution
Material management and logistics
Responsible for facilitating transactions, producing, assembling and delivering replacement or repair parts and equipment as part of a Services agreement or order
Job Summary
Responsible for facilitating transactions, producing, assembling and delivering replacement or repair parts and equipment as part of a Services agreement or order.
Acts as a key contact for customer inquiries and complaint resolution while coordinating with operations to communicate order status and commitments.
Uses prior experience and technical expertise to execute policies and strategies, providing informal guidance to new team members and potentially leading early people management.
Matching Summary
Responsible for facilitating transactions, producing, assembling and delivering replacement or repair parts and equipment as part of a Services agreement or order.
Skills & Requirements
Must-have
Order management and processing
Customer inquiry and complaint resolution
Material management and logistics
Use of internal systems and customer portals
Execution of standard operational procedures
Nice-to-have
Strong oral and written communication skills
Project management skills
Ability to analyze and resolve problems
Sales activities engagement
Informal team guidance and development
Key Requirements
Experience in Services & Customer Order Fulfillment