Customer Advocate, Phoenix (hybrid)

Byram Healthcare Centers Inc

Phoenix, AZ, United States
Base: $60-75k; bonus/equity: not specified; benefi...
Account-specific operational processes
Contract compliance management
Sales analytics and reporting
Ensures that the customer is satisfied with company products and services, working closely with Sales Account Executives and overseeing day-to-day relationship with customer

Job Summary

  • Ensures that the customer is satisfied with company products and services, working closely with Sales Account Executives and overseeing day-to-day relationship with customer.
  • Develops and maintains strong, account-specific operational processes and performance with the customer, performing duties on-site and reacting in a timely manner to customer information and requests.
  • Offers a comprehensive benefits package including healthcare, educational assistance, employer-paid life insurance, parental leave, and well-being programs.

Matching Summary

Ensures that the customer is satisfied with company products and services, working closely with Sales Account Executives and overseeing day-to-day relationship with customer.

Salary

Base: $60-75K; Bonus/Equity: Not specified; Benefits: Comprehensive Healthcare Plan, Educational Assistance, Employer-Paid Life Insurance and Disability, Voluntary Supplemental Programs, Support for your Growing Family, Health Savings Account (HSA) and 401(k), Paid Leave, Well-Being programs

Skills & Requirements

Must-have

  • Account-specific operational processes
  • Contract compliance management
  • Sales analytics and reporting
  • Product substitution management
  • Customer setup and data management

Nice-to-have

  • Strong influencing skills
  • Ability to work independently
  • Facilitate problem solving

Key Requirements

  • Bachelor’s Degree
  • 2+ years of related experience
  • Technological fluency with Microsoft Office
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter