Resident Retention, Associate Manager

Essex Property Trust, Inc.

Irvine, California, US
Base: $29.81 - $35.10 ph; bonus: eligible for disc...
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Resident lease renewal process execution
Supervision of 1-2 renewal consultants
Yardi and funnel system proficiency
** Essex Property Trust, Inc. is seeking a Resident Retention Associate Manager in Irvine, California. This fully onsite role involves managing the lease renewal process, achieving targets, and providing exceptional customer service while overseeing a small team. **

Job Summary

  • This role serves as the primary point of contact for residents eligible for lease renewals and leads all renewals within the designated region.
  • The position requires overseeing deviation approvals, providing coaching to team members, and maintaining high standards of customer service.
  • Employees are offered competitive salaries ranging from $29.81 to $35.10 per hour, along with a discretionary annual bonus program and housing discounts.

Matching Summary

Match Score: 75

** Essex Property Trust, Inc. is seeking a Resident Retention Associate Manager in Irvine, California. This fully onsite role involves managing the lease renewal process, achieving targets, and providing exceptional customer service while overseeing a small team. **

Salary

Base: $29.81 - $35.10 per hour; Bonus: Eligible for discretionary Annual Bonus program; Benefits: Medical, dental, vision, 401k match, 15 PTO days, 20% housing discount

Skills & Requirements

Must-have

  • Resident lease renewal process execution
  • Supervision of 1-2 Renewal Consultants
  • Yardi and Funnel system proficiency
  • Weekend availability (Saturday/Sunday)
  • Deviation approval for renewal rates

Nice-to-have

  • Fast-paced dynamic environment adaptation
  • Strategic process improvement collaboration
  • High standard customer service delivery
  • Insightful reporting to Director of Sales

Key Requirements

  • High school diploma or equivalent (college preferred)
  • 2 to 3 years property management or sales experience
  • 1-2 years of leadership responsibilities
  • Proficient understanding of Microsoft suite and CRM systems

Work Rights

Not specified

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