Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Technology hardware and software support
It support services to end users
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health insurance contributions, tuition waivers, holidays, and retirement programs.
This position is not remote and requires regular, reliable attendance and the ability to maintain collegial, harmonious working relationships.
Matching Summary
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement contributions
Skills & Requirements
Must-have
Help Desk ticketing system
Technology hardware and software support
IT support services to end users
Technical troubleshooting and problem resolution
Technology equipment installation and configuration
Nice-to-have
Customer service experience
Experience with Endpoint Management
Experience in Systems Administration
Ability to work collaboratively
Excellent interpersonal skills
Key Requirements
Bachelor’s degree in computer science or related field
At least five years of computer support experience
Criminal background and sex offender registry checks
Must have legal authority to work in the United States
Experience with IT Help Desk ticket tracking system
Work Rights
Must have legal authority to work in the United States