The role involves managing ticketing systems, handling customer escalations, and performing second-level troubleshooting for security issues
Job Summary
The role involves managing ticketing systems, handling customer escalations, and performing second-level troubleshooting for security issues.
Candidates will be responsible for analyzing change requests, maintaining firmware and patches, and coordinating with vendors and engineering teams.
The position requires diagnosing hardware and software issues while ensuring all security equipment and software are properly installed and commissioned.
Matching Summary
The role involves managing ticketing systems, handling customer escalations, and performing second-level troubleshooting for security issues.
Skills & Requirements
Must-have
3 years project deployment experience
Networking and IP concepts knowledge
Ticketing system management skills
2nd level troubleshooting capabilities
Change request analysis and configuration
Nice-to-have
Symantec solutions hands-on experience
APT and IPS security solution knowledge
Strong verbal and written communication
Ability to work autonomously with minimal input
Vendor coordination and management skills
Key Requirements
Minimum 3 years of experience in project deployment & support
Strong knowledge of networking and IP concepts
Analytical thinking and problem-solving experience